FAQS, Terms & Conditions

Delivery times are estimated in business days which excludes weekends and US holidays.  When the packages are provided to the shipping provider, the shipping times are outside of our control.

3thereal will not be held responsible for the following:

  • Errors made by the Shipping Provider, Shipper or Freight Forwarder
  • Incorrect addressing provided by customers
  • Damaged packages made by Shipping Provider, Shipper or Freight Forwarder
  • PO Box related issues
  • Stolen packages after confirmed delivery by tracking number

For any specific questions or concerns regarding your packages please contact us at info@3thereal.com.  Please provide the order number, items and specific details.


We will select the best possible shipping service and may take between  5-21 business days which excludes weekends and US holidays.


We will select the best possible shipping service and may take between  15-30 business days which excludes weekends and US holidays.


Orders will be processed within 3-4 business days unless specified.  For Wholesale and Special Events a customized processing time will be provided.  Customers will receive an order confirmation email and once items are shipped, a shipping confirmation email. Various shipping options and expedited shipping will be available at checkout.


Each individual product is unique and will have minor differences by nature.  Products purchased from our website will require a photo image of the defective product. Once defective product is confirmed, the product may be returned for repair.  Please contact us at info@shop3thereal.com to address any questions or concerns.


As a startup small business, we are unable to accept any returns and/or exchanges at this time.  For any issues with your order, please contact us at info@shop3thereal.com and we will address any questions or concerns as satisfactory as possible.  A cancellation fee may be charged.


Due to the nature and turnaround time involved during the fulfilment process, once your order has been placed and payment processed, we are unable to  change the details of your order (such as delivery address, product types or quantity). If you have any questions, please contact our customer services team at info@shop3thereal.com

Please Note:  If the products you ordered have already been picked and collected for delivery and shipped with a tracking number, we are unable to cancel your order. 

Buyers are responsible for testing and sampling of goods received before cutting or altering to meet specific requirements, performance standards, or applications especially for colorfastness, shrinkage, sewability, stretch, weight yield, and general appearance.
Fabric, art and creative supplies does NOT meet the flammability standards for children’s sleepwear.

3thereal is an independent entity specialized in personalization of fabric, arts and creative supplies. We are not affiliated with any copyrights nor authorized by them to intervene on their products for any reason whatsoever and is not sponsored, associated, approved, endorsed in any way. The name, copyright, trademarked names or other trademarks mentioned are the trademarks of their respective holders. Any mention of trademarked names or other marks is for purpose of reference only. This personalization was ordered by a customer, who owns original pieces. It is an example of the personalization services we offer at our customers request. All uses are for personal use only and use at your own discretion.

By purchasing digital products, you agree to following terms and conditions:
- Print physical items for sale shirts, hats, tumblers, water bottles, mugs, blankets etc.
- Use designs as graphic overlay in social media posts, websites
- For personal use only and use at your own discretion.
You may NOT use for:
- Resell any of these designs as digital graphics.
- You cannot include this design in yours to resell as digital product in any format - You cannot file share, give it away or share for free anywhere.
- You cannot include this design to bundles and resell.
- You cannot use any of these designs in printed backdrops.
- No sharing in dumping parties, groups and affiliates.
- You may not use to print fabric,PNGs,DTG/DTFs for sale.


We offer wholesale and bulk orders for resale and special events.  Please contact us at info@shop3thereal.com for pricing and additional information.